Hosting, Maintenance & Support

Reliable, secure hosting with proactive support and monitoring

Keep Your Website Running Perfectly 24/7

Lost of servers in a server room

Your website is only as good as the hosting it runs on. Professional hosting isn’t just about keeping your site online – it’s about speed, security, reliability, and peace of mind.

We host all websites on UK-based cloud infrastructure with 24/7 monitoring, automated backups, regular security updates, and expert support. No oversold servers, no surprise downtime, no hidden costs – just reliable, professional hosting that works.

Choose from three hosting tiers based on your needs, from Basic hosting perfect for new websites to Advanced Hosting+ which includes monthly updates and SEO work.

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What Our Hosting Includes

Standard on All Plans

Every hosting plan includes these essential features:

  • UK cloud hosting – fast, reliable servers in UK data centers
  • SSL certificate – HTTPS encryption, automatically renewed
  • 24/7 monitoring – uptime checks every 5 minutes
  • Automated backups – weekly or daily depending on plan
  • Security updates – WordPress, plugins, and server patches
  • Malware scanning – real-time threat detection
  • Email support – 24-hour response time
  • DNS management – full control over domain settings

Advanced Plan Features

Our Advanced and Advanced+ plans add:

  • Daily backups – more frequent than weekly on Basic
  • Off-site backup storage – disaster recovery protection
  • Cloudflare CDN – global performance and DDoS protection
  • Real-time alerting – instant notifications of issues
  • Priority support – faster response times
  • Monthly reports – detailed analytics and performance data
  • 3 hours updates/SEO – monthly website work (Advanced+ only)

What’s Included in Advanced Hosting+

Our hands-off management plan includes 3 hours per month of:

  • Content updates – text changes, new pages, image uploads
  • SEO optimisation – keyword targeting, meta updates, performance improvements
  • Blog publishing – write and publish articles with proper optimisation
  • Strategy consultation – recommendations for growth and improvements

Website Migration

Already have a website elsewhere? We can migrate it to our hosting with minimal downtime.

Includes complete file transfer, database migration, DNS configuration, SSL setup, and thorough testing.

Why Professional Hosting Matters

Cheap hosting might save a few pounds per month, but it costs you far more in lost customers, damaged reputation, and security risks.

Speed & User Experience

Fast hosting means fast loading times. 53% of mobile users abandon sites that take over 3 seconds to load. Every second of delay costs you customers. Our UK-based servers deliver lightning-fast speeds to your local audience.

Security & Protection

Poor hosting leaves you vulnerable to hacks, malware, and data breaches. One attack can cost thousands in recovery and lost business. Our enterprise-level security includes real-time monitoring, malware scanning, firewall protection, and immediate threat response.

Reliability & Uptime

When your website is down, customers can’t find you – they choose competitors instead. Our 99.9% uptime guarantee with cloud infrastructure and automatic failover ensures your site stays online 24/7.

SEO Impact

Google considers site speed and uptime as ranking factors. Slow or unreliable hosting directly hurts your search visibility. Fast, reliable hosting helps you rank higher and attract more organic traffic.

The Cost of Cheap Hosting

Budget providers oversell their servers, cramming hundreds of websites onto shared resources:

  • Slow loading times that drive visitors away
  • Frequent downtime during traffic spikes
  • Poor security with outdated software
  • Zero technical support when you need help
  • No backups – if something breaks, you’re on your own
  • Hidden costs and surprise renewal fees

Our UK-Based Cloud Infrastructure

We host all websites on enterprise-grade cloud infrastructure in UK data centers. This isn’t shared budget hosting – it’s professional infrastructure designed for performance and reliability.

Why UK servers matter: Your customers are primarily in the UK. UK servers deliver content faster to UK visitors than servers in the US or elsewhere. Lower latency means better user experience.

Key benefits:

  • 99.9% uptime guarantee with automatic failover
  • Automatic scalability to handle traffic spikes
  • SSD storage for faster database performance
  • Optimized for WordPress with PHP 8.1+ and caching
  • GDPR compliant with UK data storage
  • Cloudflare CDN on Advanced plans for global speed

Why Choose Horizons Design for Hosting?

✓ UK-based infrastructure – fast UK servers for optimal performance to local customers

✓ Proactive monitoring – we detect and fix issues before they impact your business

✓ Transparent pricing – no hidden fees, surprise charges, or confusing renewal rates

✓ Real support – email us directly, no ticket systems or automated responses

✓ WordPress experts – we specialize in WordPress hosting and optimization

✓ Automated everything – backups, updates, security patches all happen automatically

✓ 99.9% uptime guarantee – reliable cloud infrastructure with automatic failover

✓ No lock-in – upgrade, downgrade, or cancel anytime with no penalties

✓ Migration included – we’ll move your existing site from another host (£99, free with website)

✓ All-inclusive packages – hosting, security, backups, updates, and support in one price

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Common Hosting Questions

What’s the difference between Basic and Advanced hosting?
Basic includes UK cloud hosting, SSL, weekly backups, security updates, and standard monitoring. Advanced adds daily backups, off-site storage, Cloudflare CDN, real-time alerting, priority support, and monthly reports. Advanced+ includes everything plus 3 hours per month of updates and SEO work.

What happens after my 3 months of free hosting?
After the free period ends, you’ll need to choose a monthly hosting plan to continue. We’ll remind you before it expires. You can choose Basic, Advanced, or Advanced+ based on your needs and budget.

Can I upgrade or downgrade my hosting plan?
Yes, absolutely. You can change plans anytime with no penalties. Just let us know and we’ll switch you to a different plan from your next billing cycle.

What if my website gets hacked?
We monitor for security threats 24/7 and apply security patches immediately. If a hack does occur, we’ll work to clean and restore your site from backups. Malware removal is included in all hosting plans.

How often are backups taken?
Basic hosting includes weekly automated backups. Advanced and Advanced+ plans include daily backups. All backups are retained for 30 days. Advanced plans also include off-site backup storage for disaster recovery.

Can you restore my website from a backup?
Yes, we can restore from any backup point within the 30-day retention period. Restoration is included in all hosting plans at no additional cost.

What’s included in the 3 hours of updates on Advanced Hosting+?
Content updates (text, images, pages), SEO optimisation (keywords, meta tags), blog publishing, form modifications, performance monitoring, and strategic recommendations. Unused hours don’t roll over month-to-month.

Do you handle WordPress updates?
Yes, all hosting plans include WordPress core, plugin, and theme updates. We test for compatibility before applying updates and monitor for any issues afterwards.

What support do I get with hosting?
All plans include email support with 24-hour response time on business days. Emergency contact details provided for critical issues like complete outages (24/7). Advanced plans get priority support with faster response times.

Can you migrate my existing website to your hosting?
Yes! We offer complete website migration for a one-off fee. We handle file transfer, database migration, DNS configuration, SSL setup, and testing. Usually only 15-30 minutes of downtime.

What if my website gets slow or goes down?
We monitor your site 24/7 and receive instant alerts if anything goes wrong. We’ll investigate and resolve issues proactively. You’ll often know about problems before your customers do.

Is my data backed up off-site?
Off-site backup storage is included with Advanced and Advanced+ plans. Backups are stored in multiple geographic locations for disaster recovery. Basic hosting backups are on-server only.

Can I host email with you?
We can help set up professional email addresses using your domain through Google Workspace or email hosting providers. We don’t provide email hosting directly but can guide you through setup.

What’s Cloudflare CDN and do I need it?
Cloudflare CDN caches your content on servers worldwide for faster global loading, provides DDoS protection, and adds an extra security layer. It’s included on Advanced and Advanced+ plans. Recommended for sites with international visitors or high security needs.

Choose Your Hosting Plan

All website packages include 3 months of free Basic Hosting. After that, choose the plan that fits your needs – you can upgrade or downgrade anytime. Need help deciding? We'll recommend the best plan based on your website size, traffic, and business goals.

Privacy and Cookie Policy

Thank you for visiting Horizons Design (“we,” “us,” or “our”). We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting horizonsdesign.co.uk (our website) you are accepting and consenting to the practices described in this policy.

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Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Information you supply to us:

‍You may supply us with information about you by contacting us via the methods shown on our website. This includes information you provide when you submit a contact/enquiry form, subscribe to our newsletter, send us an email, send us a WhatsApp message or contact us via phone call. The information you give us may include your name, address, e-mail address, phone number or any other personal information you chose to disclose to us.

Information our website automatically collects about you:

With regard to each of your visits to our website we may automatically collect information including the following:

Technical information – including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;

Information about your visit – including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

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Cookies:

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies are small files of letters and numbers that are stored on your device. When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. We collect this information in a way which does not personally identify anyone.

Cookies are small text files that are placed on your device to help our website provide a better user experience. Cookies are stored on your individual device and you have full control over their use.

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How to change your cookie settings:

You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. To find out more about cookies and how to manage or delete them, visit www.aboutcookies.org.uk.

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How we may use the information we collect

We use the information in the following ways:

Information you supply to us. We will use this information:

-to provide you with information and/or services that you request from us;

Information we automatically collect about you. We will use this information:

-to administer our site including troubleshooting and statistical purposes;

-to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

-security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data here.

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Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server located in the UK. We use a trusted third party website and hosting provider (Cloudways) to facilitate the running and management of this website. Cloudways meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that Cloudways process, is kept secure and only processed in the manner we instruct them to. Cloudways cannot access, provide, rectify or delete any data that they store on our behalf without permission.

We do not rent, sell or share personal information about you with other people or non-affiliated companies.

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to [email protected]. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

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Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

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Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to [email protected]